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Customer Contact Week

Where the industry’s best and brightest converge to bridge today’s realities with tomorrow’s opportunities.

Jan 2027

The world’s largest customer contact event and the annual gathering where customer contact leaders drive business endeavors to…

Jun 2027

Three days of powerful insights, real-world strategies, and meaningful connections between industry decision makers.

Oct 2027

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CCW Executive Exchange November

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations…

Nov 2026

CCW Executive Leadership Exchange Orlando

A one-day, invite-only experience at CCW Orlando, bringing senior customer leaders together to benchmark priorities, exchange ideas, and…

Jan 2027

CCW Executive Exchange Emerging Tech

A more focused approach to industry connection, the CCW Executive Exchange creates space for senior-level conversations, shared perspectives,…

Feb 2027

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5 Reasons Why Healthcare Consumer Experience Initiatives are Impacted by AI

Learn how to diagnose where your current efforts are falling short and apply practical, cross-functional solutions to move from stalled pilots to enterprise-scale impact.

Customers Hate Performative Values: Thoughts on Everlane & Shein

Sustainability and transparency are still important to the modern consumer. But dishonesty around these values isn’t something customers can afford to tolerate.

The Resurgence of In-Person Shopping

E-commerce isn’t going anywhere, but brands need to make in-person retail experiences not only transactional, but experiential.

Turbulence Ahead: The Airline CX Crisis

Between rising fuel prices, post-pandemic travel demand, and aggressive cost-cutting, the flying experience has gotten away from the customer.

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Customer Contact Week

Content by Customer Contact Week

Customer Experience

Five Tips For Improving Customer Experience…Starting with the Support Desk

Technology & Partnership Decisions

SaaS-Based Clientless Remote Support: A New Advantage for Managed Service Providers

Customer Experience

Live Chat in Support Environments: Useful Features | Impact on Satisfaction

KPIs, Governance, and Organizational Structure

Can Your Center Keep Up with the Changes? – Manage the Avalanche of Complexity and Still Control Costs

Customer Experience

How Does Social Media Contribute to Customer Experience? Let Us Count the Ways…

Customer Experience

4 Things Your Support Team Should Know…And Your Customers Just Won't Tell You

KPIs, Governance, and Organizational Structure

Using Balanced Scorecards to Motivate Agents and Achieve Enterprise Goals

Employee Experience

Workforce Management: Third Generation Comes of Age

Customer Experience

Journey to Process Excellence: The Need for a Quality Model – and How to Get Started

Customer Experience

Chat vs. Voice Customer Service | Cost Comparisons

Customer Experience

37 Tips for Customer Management

KPIs, Governance, and Organizational Structure

Contact Center Metrics & ROI for Social Customer Care

Upcoming Events

Mon 2

Exchanges

CCW Executive Exchange November

November 2-4

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations ready for what comes next.

Tue 1

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CCWomen December Meetup

December 1-31

Wed 9

Webinars

From Omnichannel to Optichannel: Live Benchmarking of What Actually Reduces Effort & Cost

December 9 at 1:00 – 3:00 pm

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