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Customer Contact Week

Where the industry’s best and brightest converge to bridge today’s realities with tomorrow’s opportunities.

Jan 2027

The world’s largest customer contact event and the annual gathering where customer contact leaders drive business endeavors to…

Jun 2027

Three days of powerful insights, real-world strategies, and meaningful connections between industry decision makers.

Oct 2027

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CCW Executive Exchange November

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations…

Nov 2026

CCW Executive Leadership Exchange Orlando

A one-day, invite-only experience at CCW Orlando, bringing senior customer leaders together to benchmark priorities, exchange ideas, and…

Jan 2027

CCW Executive Exchange Emerging Tech

A more focused approach to industry connection, the CCW Executive Exchange creates space for senior-level conversations, shared perspectives,…

Feb 2027

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5 Reasons Why Healthcare Consumer Experience Initiatives are Impacted by AI

Learn how to diagnose where your current efforts are falling short and apply practical, cross-functional solutions to move from stalled pilots to enterprise-scale impact.

Customers Hate Performative Values: Thoughts on Everlane & Shein

Sustainability and transparency are still important to the modern consumer. But dishonesty around these values isn’t something customers can afford to tolerate.

The Resurgence of In-Person Shopping

E-commerce isn’t going anywhere, but brands need to make in-person retail experiences not only transactional, but experiential.

Turbulence Ahead: The Airline CX Crisis

Between rising fuel prices, post-pandemic travel demand, and aggressive cost-cutting, the flying experience has gotten away from the customer.

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Customer Contact Week

Content by Customer Contact Week

Technology & Partnership Decisions

Homeshore vs. Offshore: The Changing Landscape of Outsourced Customer Care

Customer Experience

Aberdeen Report – Contact Center Analytics: Better Interaction, Happier Customers

Customer Experience

Nine Easy Steps for a Quick Customer Experience Tune-Up

Employee Experience

Increasing Profitability through Flexible and Lifestyle-Focused Workforce Management

Customer Experience

Driving the Customer Experience and the Top Line with an Integrated Voice of the Customer

Customer Experience

Maximizing the Moment with Customers

Customer Experience

Customer Experience Edge: The e-Book

Employee Experience

Customer Centricity Begins at "Home"

Customer Experience

The Definitive Guide to Speech Analytics

Technology & Partnership Decisions

Three Key Drivers & Business Benefits of Hosted Interactive Voice Response (IVR) Solutions

Customer Experience

Beyond Traditional Surveys: Speech Analytics Taps Into the Real Voice of the Customer

Technology & Partnership Decisions

Speech Analytics: The Simple Definition

Upcoming Events

Mon 2

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CCW Executive Exchange November

November 2-4

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations ready for what comes next.

Tue 1

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CCWomen December Meetup

December 1-31

Wed 9

Webinars

From Omnichannel to Optichannel: Live Benchmarking of What Actually Reduces Effort & Cost

December 9 at 1:00 – 3:00 pm

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