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Wandy Felicita Ortiz

Wandy Felicita Ortiz

Wandy Felicita Ortiz is an award-winning multimedia journalist with a background in marketing and social media management. She comes to CMP from Fortune Magazine where she reported on DE&I in the workplace, and enjoys bringing that knowledge into the customer experience space. On her downtime she loves going to concerts, reading, playing with her cats, and finding the best buffalo wing spots.

Content by Wandy Felicita Ortiz

News
Customer Experience

What’s A Writers’ Strike, And How Will It Impact Entertainment CX? What Viewers Can Expect From Their Favorite Shows, Films and Series

News
Technology & Partnership Decisions

What Does Geoffery Hinton’s Exit From Google Mean For The Future Of AI? Customer Contact Week Community Shares Insights

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Employee Experience

‘How Do I Network And Build My Community?’ Women of CCW Share Their Personal Struggles, Successes and Insights

Report
Customer Experience

Special Report: How to Improve Digital Experiences

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Customer Experience

Does Customer Service Have To Be About Experience vs. Environmental Conservation? Scientist Explains The Harm Behind ‘Greenwashing’ And Earth Day’s Place In The CX Space

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Customer Experience

On 4/20, the Cannabis Industry Is Ablaze With CX Strategy: What Dispensaries And Brands Are Doing To Attract Customers Amid Controversy

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Customer Experience

‘Love Is Blind’ Fans, Blockbuster, Hulu Take Digs At Netflix Customer Service After Streaming Platform Delays Season 4 Live Reunion Episode

News
Customer Experience

Vintage Aesthetics Vs. Trending Technology: When Everything Retro Is Back In Style, What Does That Mean For The Future Of Customer Service?

News
Customer Experience

National Pet Day: Are Brands Appealing To Concerned Animal Owners, Or Taking Advantage Of Them?

News
Customer Experience

New Report On Airbnb Customer Service Horror Stories Causes Shares To Fall

News
Customer Experience

Getting Ghosted By Companies During Your Move? What Relocating Teaches Us About Customer Service

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KPIs, Governance, and Organizational Structure

‘She’s Everything, He’s Just Ken.’ We’re Living In A Barbie World, But Will Greta Gerwig’s New Movie Bring The Party Doll Lovers Are Looking For?