Wandy Felicita Ortiz Archives - Page 6 of 9 - Customer Management Practice
Wandy Felicita Ortiz

Wandy Felicita Ortiz

Wandy Felicita Ortiz is an award-winning multimedia journalist with a background in marketing and social media management. She comes to CMP from Fortune Magazine where she reported on DE&I in the workplace, and enjoys bringing that knowledge into the customer experience space. On her downtime she loves going to concerts, reading, playing with her cats, and finding the best buffalo wing spots.

Content by Wandy Felicita Ortiz

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Employee Experience

Severance: To Pay, Or Not To Pay. How A Looming Recession Could Impact Employee Retention In The Contact Center

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KPIs, Governance, and Organizational Structure

The Best Ways To Say No To Your Customers

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Customer Experience

A Day In The CX Life With CCW Digital: Meet Veronica Saron, Tech Marketing Leader

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Employee Experience

By The Numbers: What Equal Pay Day Looks Like In The Customer Contact Industry

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Customer Experience

Three Years Later: How The COVID Pandemic Changed The Way We Approach—And View—Customer Service

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Employee Experience

Women’s History In The Contact Center: How The Shift From Analog To Digital Would Have Been Impossible Without Them

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Customer Experience

Twitter Has Done Away With Free SMS Two-Factor Authentication. Here’s What Users Can Do To Protect Their Data

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Customer Experience

When It Comes To Customer Service, Black History Has Been Effaced. But Today’s Black Businesses And Employees Are Overcoming CX Hurdles To Make Sure Their Names Are Known

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Customer Experience

A Day In The CX Life With CCW Digital: Meet Stefnie Howley, Program Manager at Match

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Customer Experience

A Day In The CX Life: CCW Digital’s New Series Takes A Look At The Leaders Shaping The Future Of Customer Contact

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Customer Experience

When It Comes To The Customer Journey, This Year’s Super Bowl Commercials Prove That Customers Want Someone–Or Something–They Can Relate To

News
KPIs, Governance, and Organizational Structure

Netflix’s New Push To End Password Sharing Brings Accessibility And Security Concerns To The Forefront