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Wandy Felicita Ortiz

Wandy Felicita Ortiz

Wandy Felicita Ortiz is an award-winning multimedia journalist with a background in marketing and social media management. She comes to CMP from Fortune Magazine where she reported on DE&I in the workplace, and enjoys bringing that knowledge into the customer experience space. On her downtime she loves going to concerts, reading, playing with her cats, and finding the best buffalo wing spots.

Content by Wandy Felicita Ortiz

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Employee Experience

Job Searching Is More Accessible Than Ever–But Not For Those With Disabilities

Report
KPIs, Governance, and Organizational Structure 8×8, Inc.

Special Report: 2023 Contact Center Predictions

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Customer Experience 8×8, Inc.

Special Report: Year in Review: CX Trends You Need to Know

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Customer Experience KellyServices

Special Report: Supercharging Your Business With Omnichannel in 2023: 6 Ways Connectivity Will Help Companies Meet Their Customer Engagement Goals

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Employee Experience IBEX

Special Report: How Workforce Management Can Create a More Empathetic Employee Experience for Customer Service Agents

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Employee Experience

Customer Service Has Always Been A Gendered Industry. AI Technology Has A Chance To Level The CX Playing Field.

News
Customer Experience

Want Some Of The Nation’s Best Customer Service? Make A Pitstop At Wawa

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KPIs, Governance, and Organizational Structure

Not Even Higher Education Is Immune To CX Failure: Here Are 4 Ways Universities Can Improve Their Customer Service Right Now

News
Customer Experience

The Cosmetic Industry Is Facing Some Customer Experience Abnormalities, But The Ordinary’s Double Down On Diversity Is A Thing Of Beauty

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Customer Experience

To Better Serve Your Disabled Customers You Don’t Need More Technology, You Need More Transparency

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Customer Experience

Customer Experience During Pride Month: Was Yours All-Inclusive, Or Exceptionally Exclusionary?

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Customer Experience

In 8 Awkwardly Funny Ways, The Office Taught Us Some Serious Lessons On The Importance Of Investing In The Customer Experience